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How sukmabola Handles Your Personal Data

At sukmabola, your personal data is collected only for the purpose of running your account, processing transactions through DANA, OVO, GoPay and QRIS, and delivering support — nothing…

Data collected only for account useDANA, OVO, GoPay & QRIS transaction records securedYou may request data access at any timeRetention periods clearly definedIndonesian player data handled locally

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Browse What We Collect and Why

sukmabola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the details you provide during registration — name, email address, and contact number — alongside transactional records tied to your chosen payment method, whether that is DANA, OVO, GoPay or QRIS. Device identifiers and session logs are

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also recorded to keep your account secure and to detect unusual activity. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what is required to complete your transaction. Access to this platform depends on local law,
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and the data we hold about you is governed by the applicable jurisdiction. We retain account data for as long as your account remains active and for a defined period after closure, in line with financial record-keeping requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, want to access the data we hold on your account, or need to correct an error in your personal details, our support team is available around the clock. You can reach us through live chat on the site, by email at our dedicated privacy address, or via WhatsApp — all three channels are staffed 24 hours a day, seven days a week, including for players in Bandung who contact us outside standard business hours.

Team online

Live Chat

Start a live chat session directly from any page on sukmabola.xyz. Our privacy-trained agents respond within minutes and can pull up your account data request instantly during the session.

Email Support

Send your data-access or deletion request to our privacy email. We acknowledge every request within 24 hours and aim to resolve it fully within seven working days, in writing.

Message our WhatsApp support line with your account ID and the nature of your privacy request. Available 24 hours a day; useful if you prefer a documented message thread for your own records.

HOW WE PROTECT YOU

Explore Our Data Handling Practices

Our data practices are designed so that every step — from the moment you deposit via OVO to the moment you withdraw — leaves a record only where…

Data Collection

We collect your name, email, contact number and payment identifiers when you register.

Cookies and Session Logs

Cookies on sukmabola.xyz track your session state and remember your preferred language and payment method — for example, whether you…

Account Security

Your account password is stored as a one-way hash; we cannot read it.

Data Retention

Active account data is kept for the full duration your account is open.

Third-Party Sharing

Payment data is passed only to the relevant processor — DANA, OVO, GoPay or QRIS — and only to the…

Your Rights and Requests

You may request a copy of all data we hold about you, ask us to correct inaccuracies, or request deletion…

What You Most Often Ask About This Policy

The questions below reflect what our account holders ask most often about data privacy. If your question is not covered here, contact our live chat team — they handle privacy queries alongside general account support, 24 hours a day.

We collect your name, email address, phone number, and the payment identifiers linked to DANA, OVO, GoPay or QRIS. Device data and session logs are also captured to secure your account from unauthorised access.

Only with the payment processor handling your transaction — for example, DANA or GoPay — and only the data they need to complete it. We do not share personal data with advertisers, data brokers or unrelated third parties.

Transactional records are retained for the period required by applicable financial regulations after account closure. Non-transactional profile data is deleted sooner, typically within 30 days of a confirmed account closure request.

Send a data-access request via live chat or email with your account ID. We acknowledge the request within 24 hours and deliver the full data export within seven working days, formatted as a readable document.

Yes. Submit a deletion request through live chat or email. We will remove your personal identifiers from active systems after verifying your identity; some transactional records may be retained where local law requires it.

We use session cookies to keep you logged in and preference cookies to remember your chosen payment method, such as QRIS or OVO. You can block non-essential cookies via your browser settings without losing core account functions.

Payment data is encrypted in transit and passed directly to the relevant processor. We store only a transaction reference and amount on our side — your full DANA or GoPay account credentials are never held on sukmabola servers.

How sukmabola Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

WhatsApp

Explore Our Data Handling Practices

Data Collection

Cookies and Session Logs

Account Security

Data Retention

Third-Party Sharing

Your Rights and Requests

What You Most Often Ask About This Policy

01 What personal data does sukmabola collect when I open an account?

02 Does sukmabola share my data with anyone outside the platform?

03 How long does sukmabola keep my account data after I close my account?

04 How can I request a copy of the data sukmabola holds about me?

05 Can I ask sukmabola to delete my personal data?

06 What cookies does sukmabola use and can I turn them off?

07 Is my payment data safe when I deposit using DANA or GoPay?

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